Account/Billing Information

• Your VIPowerNet account includes: -1 free email account(additional boxes can be ordered @ $2.00/mo. each) -5 MB of Web space(additional space can be ordered @ $1.00/MB
• Help Desk Support hours are 9am to 10pm M-F and 9am to 2pm on Saturdays. Phone number is 714-3700.
• Your invoice/bill will be sent via email. VIPowerNet issues a free email account and that is where correspondence will be sent unless you call our business office and specify another email address you will like to use.
• You will be invoiced according to whatever plan you have chosen on your application, i.e. if you have chosen the 3 month plan you will be invoiced every 3 mos.
• The plan chosen is recurring and does not stop until you deactivate the account in writing. This must be submitted to the VIPowerNet office via fax: 774-4583 or email: staff@vitelcom.net or mail to P.O. Box 6100, St. Thomas, 00801.
• Our billing cycle goes from the 1st of the month to the 31st. This means that if you activate your account anytime after the 1st a credit will be issued for the days of the month missed and that will be credited to your account.
• To change your plan a "change of service" form must be filled out indicating the change and whatever plan chosen must be paid for up front.

 

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